Based on results of surveys completed by patients shortly after discharge, patient satisfaction with High Pointe Surgery Center is extremely high. Patients often remark about the individual care and attention they receive from our experienced and relaxed nursing and personal care staff. If you would like to share your experience at High Pointe Surgery Center or if you have comments, we would like to know. We take all comments and suggestions seriously. We strive to become better and make every patient experience more positive than the last.
“I received exceptional service and care while having my ankle surgery on 5.11.16 per Dr Clair’s direction. All staff were friendly and helpful, prompt and very attentive to my needs. Especially fantastic care was received from Dr Cumming the anesthesiologist, Peggy my charge nurse, and Priscilla the attending discharge person. Everyone in the operating theater made me feel comfortable, and presented a level of confidence that made me very reassured the process would be a success. I am truly grateful for the attention and professionalism offered to my self and attending adult while at your facility. I would definitely recommend this center to other patients and family members.”
The staff… I felt I was in good hands throughout my entire visit. Never did I feel uncomfortable.
“I would like to thank all the staff for the professional manner in which they treated me and the exceptional outcome. His (Dr. Bruce Bartie) bedside manner was very good and he worked on his day off to help me feel better!”
The caring and respectful nature of the entire staff. Very impressive! You made a very horrible experience alot easier by being attentive to my needs as a human being as well as doing you jobs as medical professionals. THANK YOU!!!!!!
I can’t tell you how impressed I was with your staff and your overall facility. From the second I walked through the door I felt welcomed and at ease.
Your staff was compassionate and concerned with my health and well being. I give you nothing but the highest of ratings. Thank you so much for helping me through a difficult situation.
Unbelievable group of people you have assembled to make a trying time seem very managable. Highly recommend!
Very friendly and competent. Also good about keeping me warm in OR prior to anesthesia. Recovery and preop nurses were great. I wish I remembered their names but they were very helpful and caring!!
It was an excellent experience in every way. Well satisfied.
You can’t improve one thing. Wonderfully, upbeat, friendly, informative staff. All of them. We will highly recommend you!
Everyone was so nice and attentive. I felt I was being cared for in the best possible way.
I called to express my concern regarding my young daughter’s anxiety. The staff encouraged us to tour the Surgery Center. It was fantastic and put my daughter totally at ease! She knew exactly what to expect on the date of the surgery.
The humane, non-judgmental, compassion and support of each professional I interacted with. Even the pre-op registration and billing department were kind and informative.
They not only were courteous and hospitable to myself, but were equally attentive to my husband and very busy 3-year old.
The staff was wonderful. They were warm and reassuring and made us feel they were my daughter’s advocate. They were very good at their jobs.
Very professional, thorough, but with a sense of humor. Everyone put you at ease.
I felt the entire staff realized that even though surgery is an everyday process, I as the patient felt that they understood my anticipated concerns and were very supported.
If you would like to share your experience at High Pointe Surgery Center or if you have comments, we would like to know. We take all comments and suggestions seriously. We strive to become better and make every patient experience more positive than the last.